Privacy Policy.
Effective Date: 1/1/2024
Breathable Inc. (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or use our services. By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide:
• Name
• Email address
• Phone number
• Physical address
• Payment information (when applicable)
b. Automatically Collected Information:
• IP address
• Browser type and version
• Pages visited on our website
• Device type and operating system
c. Information from Third Parties:
• Data from review platforms, referral sources, or payment processors.
2. How We Use Your Information
We use your information to:
• Provide and improve our HVAC services.
• Communicate with you about appointments, service updates, and promotions.
• Process payments and invoices.
• Comply with legal obligations.
• Protect against fraud or misuse of our website or services.
When you provide us with your phone number, email address, or other contact details:
• We use this information to manage our relationship with you through our Customer Relationship Management (CRM) system. This includes appointment scheduling, service updates, and follow-up communications.
• If you opt-in to SMS messaging, your phone number will only be used to send SMS notifications directly related to our services, such as appointment reminders, service updates, or promotional offers.
• We do not share your phone number, email address, or other contact information with any third party for their marketing purposes.
You can opt out of SMS notifications or other communications at any time by sending us “STOP“ in SMS.
3. Sharing Your Information
• Your Phone Number: SMS consent is not shared with third parties for marketing purposes.
We do not sell your information (your name, email address, or home address). However, we may share your email address information with:
• Service Providers: Payment processors, hosting services, and email communication platforms.
• Compliance with Laws: To comply with legal obligations or respond to valid legal processes.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 50 SMS messages per week related to your appointments/billing.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
4. Subscriber Opt-in Messaging
If you would like to receive SMS related to the requested service by Breathable Inc, you can opt in during requesting a quote on website. These messages will only be sent to notify you about Date/Time of the requested service.
You can also opt-in to our messaging service any time by sending us "START" or "SUBSCRIBE". You will receive following message once you opt-in
“Thank you for opting into SMS messaging from Breathable Inc. You may receive 50 messages per week. To opt out, text STOP. For assistance, text HELP. Message & data rates may apply. Privacy policy https://www.breathable.com/privacy-policy. Terms of Service https://www.breathable.com/privacy-policy.“
This can be opt-out at any time by sending "STOP" in SMS message (normal SMS charges apply).
Please send "HELP" in SMS message to get information about requested service (normal SMS charges apply).
5. Subscriber Opt-Out Messaging
If you would like to opt-out from messaging at any time then please send "STOP" in SMS message (normal SMS charges apply). You will receive following message once you send us ‘STOP’
‘You will no longer receive messages from Breathable Inc. To opt back in at any time reply START.‘
6. Subscriber Help Messaging
If you would like to get any help about our services please send "HELP" in SMS message to get information about requested service (normal SMS charges apply). You will receive following message once you send us ‘HELP‘
‘Thank you for contacting Breathable Inc, we will be in touch with you soon to help. For urgent matters please call us at 510-775-0086”
7. Your Rights
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
• Right to Know: Request details about the personal information we collect.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Choose not to have your data sold (we do not sell personal data).
To exercise your rights, contact us at hello@breathable.com.
If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including:
• Right to Access: Obtain a copy of your personal data.
• Right to Rectify: Request corrections to inaccurate or incomplete data.
• Right to Restrict or Object: Limit or object to how your data is processed.
8. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
9. Security
We implement industry-standard measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
Our website uses cookies to improve user experience. You can control cookie preferences through your browser settings.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, contact us at:
Breathable Inc.
344 20th St, Oakland, CA 94612
hello@breathable.com
1-888-978-4332
Terms and Conditions
Effective Date: 1/1/2025
Welcome to Breathable. These Terms and Conditions govern your use of our website (www.breathable.com) and our HVAC cleaning, inspection, and related services. By accessing our website or using our services, you agree to the following terms:
1. Services Provided
Breathable offers professional HVAC cleaning, duct inspection, leakage testing, HVAC and air purification system installation, insulation cleaning and installation, and related services. All services are performed by trained technicians according to industry standards.
2. Appointments and Scheduling
• Appointments are subject to availability and confirmation.
• We require 24-hour notice for rescheduling or cancellations. Late cancellations may incur a fee.
• Access to the property must be provided on the scheduled date. Failure to provide access may result in additional charges.
3. Pricing and Payments
• Prices are subject to change without notice. Quotes are estimates and may vary based on inspection and service conditions.
• Payment is due upon completion of services unless otherwise agreed.
• Additional charges may apply for services beyond the initial scope, including extra vents, repairs, or materials.
4. Customer Responsibilities
• Customers must disclose any pre-existing HVAC issues, system modifications, or hazardous conditions.
• We are not responsible for damage resulting from pre-existing issues, improper installations, or unauthorized system alterations.
5. Warranty and Liability
• We guarantee workmanship for 30 days from the service date. Any claims must be reported within this period.
• Breathable is not liable for indirect, incidental, or consequential damages resulting from service performance, unless due to proven negligence.
6. Health and Safety
• Our technicians follow industry safety protocols; however, we are not responsible for pre-existing health hazards, including mold, asbestos, or structural issues.
• Customers must notify us of any known contaminants or safety risks before service.
7. Governing Law
These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Alameda County, California.
8. Changes to Terms
Breathable reserves the right to modify these terms at any time. Changes will be effective upon posting on our website.
9. Contact Us
For questions about these Terms and Conditions, please contact us at:
• Phone: 415-696-7693
• Email: hello@breathable.com
SMS Terms & Conditions
1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from Breathable, you may receive messages related to the following:
Delivery notifications.
Customer care.
3. Message Frequency:
You may receive up to 50 SMS messages per week related to your delivery notifications and customer care.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Breathable in the following ways:
Verbally, during a conversation
By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.breathable.com.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary